Jobs

Call Centre Agent vacancy at FlySafair

Job Summary

Safair Operations (operating as FlySafair) is hiring for the vacancy: Call Centre Agent.

Closing date: 29 February 2024

Location: FlySafair head office, Bonaero Park.

Responsibilities

  • Receive calls from customers / passengers;
  • Deal with problems such as delays, cancellations etc.;
  • Explain processes to customers and assisting them where necessary;
  • Work in a team and longer than normal hours (shift work);
  • Deal with confidential information;
  • Communicate with customers both verbally and in writing.

Requirements

  • Grade 12;
  • One (1) to four (4) years’ experience in a Call Centre Environment;
  • Travel or relevant qualification will be an advantage; 
  • Excellent communication in English – speak, read and write;

  • Solid computer literacy;
  • Excellent phone etiquette;
  • No criminal or credit record;
  • Able to work on weekends, public holidays and flexible hours as required;
  • Own transport would be an advantage.

Personal Attributes

  • Punctual;
  • Excellent understanding or experience of delivering great customer service to a customer;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Immaculate time keeping;

  • Trustworthy, professional and reliable, including dealing with confidential information;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal office hours;
  • Remains focused in order to handle objections.
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Working Shifts

  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00
  • 10:00 – 19:00
  • Includes weekends and public holidays.

How to Apply

  • No external email applications will be accepted.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right
    • Not to proceed with this vacancy
    • To appoint the selected candidates based on it s operational requirements.
  • Reference number – JHB000820

Preference will be given to members of under-represented designated groups.

Careers at FlySafair

Safair is an airline based at the O.R. Tambo International Airport in Kempton Park, South Africa. It operates one of the world’s largest fleets of civil Lockheed L-100 Hercules cargo aircraft.

Safair, established in 1965, is one of Africa’s foremost specialist aviation companies offering a wide range of specialist airlift services. 

FlySafair boasts a full IOSA safety accreditation. IOSA is the IATA Operational Safety Audit and represents the foremost measure of the safety for airlines across the world.

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While Safair has held these credentials for a while, Audits are conducted periodically and our last audit, which we passed with flying colours, was conducted in April 2021.

At FlySafair, we make it our mission to unite people with who and what they love while providing a low fare, hassle-free, and on-time experience; none of which, we as a company could do without the great people that work here, who have a passion for what they do and a love for flying.

Working together as a team, we will become South Africa’s favourite airline.

Curator

  • Itumeleng Tladi

    Itumeleng teaches high school Mathematics in Groote Schuur. In addition to curating career opportunities on Climativa.com, Itumeleng mentors a community group of youth in STEAM. At chess, he's Western Cape's best.

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