Sasol is hiring for Warranty Claim Officer x2 posts

Job Summary

Sasol is hiring for the vacancy: Warranty Claim Officer x2 posts.

Closing Date: 21 February 2024

Location:  Secunda, Mpumalanga

Purpose of Job

To execute the Warranty Claim program and the Scope of Work (Technical assessments on all underground and surface critical equipment and machinery at internal and external Repair facilities) to ensure optimal life cycle of equipment and mobile machineries.

Deviation and corrective action reports are created while safe working practices are maintained with accurate feedback and always reporting.

Careers at Sasol

Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally.

When you join Team Sasol, you are joining a company that puts people at the center of everything we do. Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.

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Recruitment Description / Key Accountabilities

  • Capture all Warranty claims and Scope of Work daily on the correct transactions for processing.
  • Engage with Quality Artisans regarding warranties on the status of the sub-assemblies and based on the pre-inspections categorize the findings.
  • Co-ordinate a Warranty program to assess equipment and to identify deviations.

  • Capture all warranties on SAP transaction ZPM01U.
  • Identify warranties to be withdrawn by conducting pre-inspections on site.
  • Arrange inspection date with supplier.
  • Daily tracking of changed subs per plant on SAP IW39
  • Identify rejected warranties where Scope of Work can save money.

  • Full overhaul scope analysis on Integrated Mobile Asset Machinery
  • Arrange inspection date with supplier.
  • Coordinate the Scope of Work (normal repairs) program based on the sub-assembly pre-inspection report and the Mobile Asset intervention schedule.
  • Evaluate repair standards and technically evaluate quotations.

  • Report on progress, plan corrective action, and make information available as agreed by the Warranty claim and Scope of Work department.
  • Engage with Engineering personnel to discuss quality.
  • Apply evidence based SHE practices in alignment with set standards for safe operations.
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  • Implement Sasol Group’s risk philosophy and enterprise risk management framework.
  • Build and maintain positive relationships with engineers to enable all parties’ full visibility on improvement opportunities.

  • Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.
  • Establish a network of internal and external experts to engage, discuss and acquire knowledge to support decision making pertaining to the Warranty claim and Scope of Work strategies.


 Formal Education

  • Grade 12 with Mathematics, Science and English / Technical N3 with English and Relevant Trade NQF L4
  • Driver’s license code 8
  • Valid red ticket
  • Excellent computer knowledge; Microsoft and SAP

 Min Experience

  • Five (5) years underground operational (in section) experience


Collaboration: The action of working with someone to produce something

Compliance: Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.

Execution capability: The underlying ability to execute a strategy/project or day to day work

Problem Solving: Is a step-by-step process of defining a problem, searching for information, and testing a series of solutions until the problem is solved. In involves critical thinking, analysis, and persistence.

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Self-Mastery: Takes accountability for driving own growth through developing self-awareness, reflecting, seeking feedback and self-correcting .

How to Apply

Apply directly on the Sasol careers portal which you can access with the button below;


  • Itumeleng Tladi

    Itumeleng teaches high school Mathematics in Groote Schuur. In addition to curating career opportunities on, Itumeleng mentors a community group of youth in STEAM. At chess, he's Western Cape's best.

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