Sasria: Claims Learnership Programme now open for applications. You need only Matric!

Job Summary

Do you have Matric but no work experience? No problem! Applications for the Sasria SOC Claims Learnerships are now open.

Closing date: 22 February 2024

Reference NumberSAS240213-1
Job TitleClaims Learnership X5 (12 Months)
Job TypeLearnership
DivisionInsurance Operations
EE Occupational LevelsLevel 1: Unskilled

Location: Sandton, Gauteng, South Africa

About Sasria

Sasria SOC Ltd is the only non-life insurer that provides special risk cover to all individuals and businesses that own assets in South Africa, as well as government entities.

This is unique cover against risks such as civil commotion, public disorder, strikes, riots and terrorism, making South Africa one of the few countries in the world that provide this insurance, particularly at affordable premiums.

By enabling businesses to restore their liquidity or operations quickly and efficiently after experiencing loss or damage due to special risk events, Sasria SOC Ltd plays a significant role in preventing job losses, maintaining livelihoods, restoring pride and dignity and facilitating economic stability.

Job Description

The learner should be able to process and handle claims within the delegated authority by ensuring validity, assessing liability and negotiating settlement, whilst ensuring excellent customer service and cost containment.

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The management of claims should be within the governed framework to ensure compliance with the short term insurance regulations.


  • National Senior Certificate/ Matric.

Minimum Experience:

  • None.

Please note that preference will be given to people with disabilities.

Duties and Responsibilities

1. Administration and Claims processing

  • Perform administration functions – registration of new claims and loading (and authorization) payments.
  • Examine and validate new claims and any related documentation thereof.
  • Adjust claims and ensure that the merits are inline with Sasria policy cover.
  • Ensure that the appropriate documents supporting the quantum are received and the calculations are correct.

  • Perform document diary maintenance on IMS system.
  • Update the reserve as per reserving policy and keep a regular follow-up outstanding proof of quantum.
  • Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim within delegated authority.
  • Approve claims within delegated authority after verification of all documents and validation thereof under the policy cover.
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  • Escalate complex and contentious claims to Supervisor.
  • Manage and ensure that all other external resources and handle the claim within the required procedures and Sasria philosophy.
  • Update notes on the system regularly to ensure notes reflect latest status of claim.
  • Inform underwriting department of gaps in cover, omitted documents as well as losses/ gains on premium.
  • Handle all customer enquiries and queries promptly and in-line with policy.

2. Agency/ Broker Liaison

  • Negotiate the settlement of claims.
  • Liaise with Agent companies and brokers regularly on the progress of the claim.
  • Update all relevant stakeholders on the progress of the claim.

3. Perform ad hoc tasks

  • Perform any reasonable tasks as and when required by the Line Manager.

How to Apply

Sasria are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible.

Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.


  • S'bo Parker

    S'bo has a passion for web content creation and develops apps and games for fun! It all started at the University of KwaZulu-Natal where she gained skills in automated machine learning (AutoML), machine learning algorithms and MLOps. S'bo loves electric vehicles and uses 100% solar energy.

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