Jobs

Lancet Laboratories is hiring Admin Clerk/ Receptionist x6 posts

Job Summary

Lancet Laboratories is recruiting for the vacancy: Admin Clerk/ Receptionist x6 posts.

Closing date: 21 February 2024

Locations: various, South Africa

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Admin Clerk / Receptionist. This is a Permanent position based at various locations.

Job Purpose

Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.
Job Purpose

About Lancet Laboratories

Lancet Laboratories SA is one of the leading pathology laboratories operating throughout South Africa, providing vital diagnostic and monitoring pathology services in 9 provinces.

Cerba-Lancet Africa is a joint-venture between Cerba Healthcare of France and Lancet Laboratories of South Africa.

Cerba Lancet Africa provides services to Botswana, Gabon, Ghana, Kenya, Mozambique, Rwanda, Nigeria, Eswatini, Tanzania, Uganda, Zimbabwe and Zambia.

Qualification and Experience

  • Grade 12 or relevant NQF level 4 qualification
  • 0-1 Yrs Relevant Working Experience
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Knowledge

  • Computer literate
  • Laboratory information systems
  • Organisational policy procedures

Duties and Responsibilities

• Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.

• Processes sample registration (“logging”) and queries according to set standard operating procedures.

• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.

• Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.

• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.

• Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.

• Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.

• Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.

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• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.

• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.

• Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service

• Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.

• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.

• Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.

• Responsible for adhering to Lancet uniform protocols as set standard operating procedures.

Skills and Competencies

  • Ability to cope with nervous / distressed patients
  • Ability to work in a pressured environment
  • Ability to work as part of a team
  • Adherence to company dress code
  • Administrative skills
  • Attention To Detail
  • Communication
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  • Confidentiality / Sensitivity
  • Customer Orientation
  • Empathy
  • Flexibility
  • Interpersonal skills
  • Patience
  • Telephone etiquette
  • Business numeracy

How to Apply

Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly.

Apply for this and other Lancet opportunities on their careers portal via the link button below:

Curator

  • Itumeleng Tladi

    Itumeleng teaches high school Mathematics in Groote Schuur. In addition to curating career opportunities on Climativa.com, Itumeleng mentors a community group of youth in STEAM. At chess, he's Western Cape's best.

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