Road Accident Fund is hiring Payment Officer x5 posts

Job Summary

Road Accident Fund is hiring. Qualifying professionals may submit applications for the vacancy: Officer Capital Payment x5 posts.

Closing date: 05 March 2024

  • Reference No:  3868
  • Employment Type:  Fixed Term Contract
  • T.A.S.K Grade:  10
  • Job Posting Salary:  R434,656.00

Location:  Cape Town, Western Cape, ZA

Job Purpose

NB: This is a 12 Months Fixed Term Contract Position

Purpose of the Job: To request capital payment.

Careers at the Road Accident Fund

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

It is a state-supported insurance fund that provides compensation to the victims of road accidents in South Africa.

The RAF provides personal injury and, when applicable, death compensation to those injured in motor vehicle accidents, provided the accidents weren’t caused solely by them.

Our people are our greatest assets. We therefore aim to recruit and develop talented individuals to fulfil our mandate while providing great and exciting professional growth opportunities to deserving candidates.

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Duties and Responsibilities

To request of capital payments

  • Request payments in terms of block settlement agreements.
  • Request payments in respect of capital for claimants and/or their representatives.
  • Request time frames within which payments are to be effected in terms of the court order.
  • Prevent delays in requesting payments.

  • Identify fraudulent payments and advise Forensics.
  • Identify and record interim payments to prevent duplicate payments.
  • Compile a schedule of files where settled or capital payment is to be requested.
  • Check and prevent duplicate payments.
  • Follow up on delayed/pending payments.

Provide customer services to clients of the RAF

  • Attend to queries from both internal and external stakeholders.
  • Provide advice and guidance to Claims sections in respect of duplicate or dummy files.
  • Identify referrals to Recourse and Recoveries.
  • Request termination of mandates where necessary before effecting payments.

Collate and compile statistics as required

  • Record and maintain statistics on Payments requests.
  • Monitor and report on failed payments.
  • Keep daily stats of activities on work allocated and work to be done.
  • Submit daily, weekly and monthly stats as required.

Render advisory responsibilities

  • Attend to queries from stakeholders pertaining to capital payments outstanding.
  • Provide feedback on payments to claims sections and attorneys.
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Provide office administrative services

  • Pre-screen files to ensure that they belong to the correct department of the RAF.
  • Validate that the correct banking details are loaded on the system prior to requesting payment.
  • Verify and validate that the payment is requested to the correct payee.
  • Receive and record files where capital payments are to be requested after concluding the validation process.

  • Updating the information on the files to correlate with the claims system iro claim number, link number, claimants and attorneys details.
  • Compile lists of finalized files to be forwarded to CAFS.
  • Request and return files from CAFS and claims when required.
  • Attend to queries.
  • Update the status and allocation of files on claims view system.
  • Maintain accurate records of files where capital payments are to be requested.
  • Keep records of movement of all files.  

Qualifications and Experience

  • NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
  • Relevant 3 years’ experience in claims system, MVA procedures and knowledge of court processes environment.

Technical and behavioral competencies

  • Communication (written, verbal and listening skills).
  • Customer service orientation.
  • Professionalism.
  • Good organizational skills.
  • Problem solving skills.
  • Interpersonal Relations.
  • Team Player.
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  • Planning and organizing.
  • Analytical thinking.
  • Conflict management.
  • Decision making skills.
  • Personal mastery
  • Emotional wisdom
  • Ethics and governance
  • Customer orientation and customer focus

How to Apply

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Please click on the link button below. That takes you to the vacancy page on RAF careers page, where you can view further information and apply.


  • Itumeleng Tladi

    Itumeleng teaches high school Mathematics in Groote Schuur. In addition to curating career opportunities on, Itumeleng mentors a community group of youth in STEAM. At chess, he's Western Cape's best.

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