Call Centre Agent job vacancy at Nedbank

Job Suimmary

Nedbank is hiring for the job vacancy: Authorisations Call Centre Agent.

Closing date: 14 March 2024

Requisition Number: 131381

Location: Sandton – Johannesburg

Job Purpose

To maintain the flow of card transactions by authorising transactions, granting extra credit, resolving queries and preventing fraud in line with Nedbank Strategy.

Job Responsibilities

  • Meet Service Level Agreement (SLA) requirements by conducting activities within agreed timelines and parameters.
  • Minimise financial risk by making credit decisions according to mandate.
  • Minimise operational costs by avoiding unnecessary expenditure.
  • Satisfy internal and external clients by responding to and actioning queries within agreed SLA.

  • Meet Nedbank internal and external client service standards by communicating with stakeholders accordingly.
  • Enable team to meet objectives by supporting, engaging and connecting with others on team.
  • Minimise financial risk by authorising transactions according to mandate or following required process.

  • Meet business objectives by conducting administrative duties according to policy and procedure.
  • Mitigate risk through identifying and preventing early fraud by following process.
  • Ensure compliance by adhering to all internal and external regulations and policies.
  • Highlight problems by identifying and reporting system issues.
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  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management, department and colleagues.

  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

  • Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
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Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Certificate: Call Centre
  • Matric and 2 years call center experience, shift is from 11am – 8pm weekdays and 2 Saturdays a month. 

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Consumer behaviour
  • Data analysis
  • Nedbank policies and procedures
  • Nedbank vision and strategy
  • Relevant regulatory knowledge
  • Nedbank culture
  • Oral and written communication techniques
  • Relevant Nedbank Human Resources policies and practices
  • General Communication Skills

Behavioural Competencies

  • Building Customer Loyalty
  • Communication
  • Continuous Learning
  • Collaborating
  • Decision Making
  • Energy
  • Work Standards
  • Managing Work

How to Apply

You apply online on the Nedbank careers portal for this exciting opportunity.


  • Itumeleng Tladi

    Itumeleng teaches high school Mathematics in Groote Schuur. In addition to curating career opportunities on, Itumeleng mentors a community group of youth in STEAM. At chess, he's Western Cape's best.

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