Job Summary
Truworths Stores has a vacancy for a Call Centre Operator. Applications are invited.
Closing date: 19 May 2024
| Reference Number | TRU240311-1 |
| Job Title | Call Centre Operator |
| Business Area | Credit Service |
| Job Type | Permanent |
| Location – Country | South Africa |
Location: Cape Town, Western Cape
Job Description
At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
We’re looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have access to reliable transport.
Careers at Truworths
At Truworths, you’ll find a dynamic business environment where our staff are constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
Our staff is the life and soul of our business and regardless of the department they work in, each individual is selected for the contribution they make to the success of the company.
Duties and Responsibilities
• Preparation for Inbound and Outbound Calls. • Quality of Call Opening. • Quality of Collections Call. • Quality of Credit Line Affordability Calculations. • Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
• Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field. • Quality of Call Ending
Qualifications
Qualification/s: • Matric or equivalent qualification
Experience / Knowledge: • Previous relevant experience is advantageous
Competencies
Technical: Essential Competencies: • Computer literate (Excel, Word)
Behavioural: • An ability to focus and concentrate • Excellent customer relations and people skills • Excellent communication skills and writing skills in English
• The ability to work independently, in a fast paced environment • Accuracy and attention to detail • An ability to focus and concentrate • Proactive, self-motivated and flexible • Problem solving skills.
• Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.
How to Apply
Truworths is committed to transformation and meeting objectives of the Employment Equity Act. Meeting our employment equity goals and targets will be taken into account in our recruitment decisions.
Use the link button below to apply:
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