Job Summary
iStore invites qualifying candidates to apply for the Support Technician Learnership Programme.
Closing date: on-going
Location: KwaZulu-Natal and Western Cape
Do you have a passion for technology and innovation? Are you looking for an exciting opportunity to kickstart your career or gain valuable leadership experience?
Look no further than the iStore! We’re seeking dynamic and talented technical support learners to join our in-store tech team.
Careers at iStore
At the iStore, we’re committed to creating a fun and exciting work environment where you’ll have the opportunity to grow and develop your skills.
We offer competitive compensation, training and development programs, and the chance to work with some of the most talented and passionate people in the industry.
About the iStore Technical Learnership
As a Technical Learner you’ll be an integral part of our store’s technical team, working alongside experienced technicians to troubleshoot and resolve customer issues, install and troubleshoot software, and provide support to our customers.
You’ll get hands-on experience with the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more.
Our ideal candidate is self-motivated, detail-oriented, and eager to learn. You should have a strong passion for technology and a desire to help customers get the most out of their Apple products.
Requirements
Minimum Requirements:
- Completed Matric
- Basic knowledge of computer hardware and software
- Familiarity with common operating systems (e.g., Windows, macOS, Linux)
- Basic understanding of networking concepts and protocols
- Ability to troubleshoot and solve technical problems
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Strong customer service orientation
- Familiarity with support ticketing systems
Duties and Responsibilities
- Provide technical support to customers in-store and over the phone
- Troubleshoot and resolve issues with software
- Install and configure new hardware and software for customers
- Provide support to customers on how to use their Apple products
- Maintain accurate records of customer interactions and repairs
- Work closely with other members of the technical team to ensure the smooth operation of the store
Key Competencies
- Learning Agility: Ability to learn quickly and adapt to new technologies and processes
- Analytical Thinking: Ability to analyze and break down complex technical problems into manageable parts
- Initiative: Ability to take ownership of problems and follow through to resolution
- Attention to Detail: Ability to pay attention to details and ensure the accuracy of work
- Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance
- Professionalism: Ability to maintain a high level of professionalism and work ethic in a fast-paced and challenging environment.
How to Apply
Don’t miss out on this amazing opportunity to join our team and help us deliver the best customer experience possible. Apply today and let’s make a difference together!
Click or tap on the link buttons below to apply at the location of your preference:
- Support Technician Learnership – CPT Cape Town, Western Cape
- Support Technician Learnership – Durban Durban, KwaZulu-Natal
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