Job Suimmary
Nedbank is hiring for the job vacancy: NDCRS Agents (Collections Agents).
Closing date: 09 April 2024
Location: Sandton – Johannesburg
Job Purpose
To provide administrative assistance to enable effective functioning of Nedbank Recovery Business Unit.
Job Responsibilities
- Contribute to Business Units cost savings by operating within the set budget.
- Maintain quality of entries and reports by complying with the processes, policies and procedures.
- Maintain external client satisfaction by responding to client account queries timeously.
- Build and maintain working relationships with internal stakeholders by providing timeous feedback on requests.
- Action 3rd payment instruction from the manager by completing the transfer form on the system and sending to Business Service Team (BST).
- Perform daily General Ledger reconciliations by monitoring payments into bank account and allocating suspense account entries to correct client accounts.
- Inform Recoveries Manager of payments into account by preparing and sending excel spreadsheet reconciliation.
- Update client accounts by capturing transfers from Recoveries Manager to the respective clients on the system.
- Update client history and current status by capturing actual Recoveries on Data and recovery (D&R) the system.
- Process Service Providers general payments by capturing invoices on P2P system for further processing.
- Verify Asset Based Finance (ABF) account by checking on the system.
- Validate accuracy and allocation of entries posted to the General Ledger (GL) by checking the daily GL accounts and reports.
- Maintain and update the administration files and legal documents by copying and physical filing of all documents.
- Ensure security of client original documents on site by storing the documents in the safe and managing the custody (keys).
- Ensure security of old original documents by sorting in boxes and sending the documents to metrofile.
- Manage stationery inventory by ordering, storing and issuing stationery for the department.
- Prepare for the monthly meeting by compiling and sending meeting packs to all stakeholders and taking minutes in the meetings.
- Process client refunds by capturing transfers to clients’ accounts on Data Capture Waste Centre.
- Receive and check completeness of new handover reports by physically inspecting the files.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Qualifications
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Maths and Accounting.
- 1 year general banking experience
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
Behavioural Competencies
- Applied Learning
- Building Customer Loyalty
- Communication
- Collaborating
- Planning and Organizing
- Quality Orientation
How to Apply
You apply online on the Nedbank careers portal for this exciting opportunity.
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