Job Summary
Old Mutual is hiring and invites applications for the Call Centre Agent Trainee Programme (Fixed Term).
Closing date: 10 April 2024
Location: Pinetown, Cape Town
Job Purpose
This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision.
The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
Careers at Old Mutual
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.
The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
Duties and Resonsibilities
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Qualifications and Skills
- Matric/Grade 12
Skills Required
- Customer Service
How to Apply
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential. Apply Now!
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