Job Summary
Premier Foods is hiring! Applications are open for the vacancy: Call Centre Agent.
Closing date: 19 April 2024
| Reference Number | PRE240412-3 |
| Job Title | Call Center Agent |
| Department | Bakery Sales |
Location: 507 – BRB Durban, South Africa
Careers at Premier Foods
At Premier we achieve our goals by empowering our people to do what they do best. Discover a growth-filled career in FMCG and bring your purpose into action.
Growth comes from leveraging our current strengths but most importantly from recognizing the role of individual’s and team’s contribution to success. This serves to motivate and inspire people to be their best every day.
Premier creates value for all its stakeholders by recognizing and acting on the importance of investing in individuals, teams and brands. Through great leadership, Premier, is focused on developing skills, people and brands, keeping it real and encouraging an innovative spirit whilst acknowledging and rewarding efforts.
Working for Premier gives employees a sense of self-worth, pride and freedom to be their best. At Premier we’re Growing Together.
Job Description
At Premier, we recruit and invest in our employees for the long term. We believe that our growth depends on us having the right people with the right skills and the right attitude.
We have a high-performance environment that attracts like-minded people who want to be their best every day and in doing so we grow together.
The Call Center Agent is expected to make and receive calls and respond to customer complaints and queries as well as sales orders.
Qualifications
- Matric
Requirements
- 1 year of previous experience working on excel
- Communication-written, verbal
- Problem-solving
- Numerical ability
- Innovation/Continuous Improvement
- Teamwork
- Accountability
- Organizational Understanding
- Proactive thinking
- Confident and outspoken to fit team’s culture.
- Good people skills.
- Well-spoken.
- Energetic and friendly towards customers.
Duties and Responsibilities
- Ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
- Deliver customer services in line with agreed processes which includes but is not limited to:
- Ordering and variance follow up on exceptions and outstanding orders.
- Returns minimization.
- Identifying in-store merchandising issues and reporting this to the manager
- Keeping accurate records as needed for the business per customer.
- Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
- Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
- Identify “on hold customer” orders and “price exceptions” and escalate to manager
How to Apply
Please kindly apply via the link buttons below:
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