Do you possess Matric and a passion for Beer? South African Breweries (SAB) has a vacancy for a Tour Guide.
Location: Newlands Brewery
Job Purpose
The key purpose of this role is to conduct beer tours ensuring quality visitor experience delivered in brewery.
Key roles and responsibilities
- Maintain the standard of the tours by ensuring information given to tourists is accurate and updated
- Increase visitor numbers and revenue to reach target
- Deliver the tour in a fun and easy to understand manner.
- Ensure the safety of the tour guests at all times
- Quality visitor experience enhanced– benchmarking with other attractions
- Positive experience from visitors (re: staff, service and facilities) achieved at 98% as a standard, measured through , measured through surveys & social media surveys & social media
- Information for the monthly report to be accurate and submitted timeously
- Relationship building in the tourism industry and other heritage sites
- Maximise stakeholder relationship between tour operators, travel agents, database, etc.
- Follow trends for beer culture and tours to alert marketing department
- Influence SAB brands loyalty on tour visitors
- Following up on booking enquiries and converted confirmed
- Process all visitors through booking system
Qualifications
- Matric
- Ability to work long hours including working on weekends and public holidays; Workdays: Tuesday – Saturday
- Ability to communicate clearly in English
- Passion for Beer/ Understanding of Beer Culture Interest in history
- Presentation skills
- Ability to grasp technical information and explain it in an easy-to-understand manner
- Solid Administrative skills (tour bookings & admin)
- People skills, especially with regards to conflict management
How to Apply
Curator
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