The Department of Tourism is looking for TOURISM VISITOR INFORMATION OFFICER REF NO: DT 08/2024 (X2 POSTS).
Closing date: 31 May 2024
SALARY : R376 413 per annum (Level 08), excluding service benefits
CENTRE : Pretoria
REQUIREMENTS
A SAQA recognised Degree/National Diploma (NQF6) in Travel and Tourism/ Tourism Management or Customer Services. 2-3 years’ working experience in tourism visitor services and complaints management.
Legal experience will be an added advantage. Ability to manage projects independently. Knowledge and
skills in financial management and budgeting.
Ability to formulate sound policies through analytical and innovative thinking. Good interpersonal relations skills. Ability to work individually and in a team.
Ability to gather and analyse information. Ability to develop and apply policies including the understating of the Tourism Act 3, of 2014. Good report-writing skills. Ability to read, analyse and interpret policy guidelines and prescripts for application.
DUTIES AND RESPONSIBILITIES
The successful candidate will be responsible for sourcing and updating the national tourism information database covering all nine provinces on a monthly basis;
Handling and addressing telephonic enquiries and complaints with high levels of professionalism and efficiency; creating, updating and managing a database of frequently asked questions;
Compiling monthly, quarterly and annual operational reports for submission to the department and to stakeholders; capturing visitor statistics on a daily basis;
Processing and analysing visitor statistics on a daily and weekly basis in preparation for reporting; ensuring that the information desk is well managed and presentable at all times;
Assisting with projects and other administrative work when required; compiling customer satisfaction survey statistics for reporting;
Providing logistical support to all activities of the work of the Directorate and sub-directorates; assisting with logistical arrangements, data capturing, information management/ document management and related tasks.
HOW TO APPLY
APPLICATIONS : Applications, quoting the relevant reference number must be forwarded to the attention of Chief Director: HR Management and Development at Department of Tourism, Private Bag X424, Pretoria, 0001 or hand deliver at Tourism House, 17 Trevenna Road, Sunnyside, Pretoria.
CLOSING DATE : 31 May 2024, (Late applications will not be considered)
NOTE : Applications must be submitted on a duly completed New Z83 application form [effective from 01 January 2021].
Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit a fully completed signed Z83 form and a detailed Curriculum Vitae.
ENQUIRIES : Mr J Ndhlovu Tel No: (012) 444 6391
NOTE : EE requirements Preference will be given to Coloured Male, Asian Male and
White Male Candidates.
Curator
