Job Description
Position :IT Operations Associate.
Location : Global
Organization :WFP
Application Deadline : Ongoing
Are you ready to take your career to the next level? The World Food Programme (WFP), the food assistance branch of the United Nations, is hiring for the position of Senior IT Operations Associate along with several other senior roles. If you are passionate about leveraging technology to make a genuine impact in the world, this might be the perfect opportunity for you!
About WFP
The World Food Programme is the world’s largest humanitarian organization focused on alleviating hunger and promoting food security. With a mission to help millions of people survive crises and build better futures, WFP operates in numerous countries, providing life-saving food assistance and developing innovative solutions to end hunger. By working at WFP, you will be joining a global team dedicated to eradicating hunger and improving lives.
Why Work with WFP?
Joining WFP offers a unique chance to combine your professional skills with a meaningful mission. Here are several reasons why you should consider a career with WFP:
- Impactful Work: Be part of initiatives that directly affect the lives of millions, ensuring that vulnerable populations have access to food and nutritional support.
- Innovative Environment: Work in a dynamic environment that encourages new ideas and approaches to solving complex problems in food security.
- Global Reach: Collaborate with diverse teams from around the world, building your network and learning from a variety of cultural perspectives.
- Professional Growth: WFP is committed to employee development, offering a range of training and advancement opportunities to help you achieve your career goals.
ORGANIZATIONAL CONTEXT
WFP, through its dual mandate in humanitarian and development, provides life-saving food assistance to the most vulnerable and food insecure non-refugee Palestinians and works to safeguard livelihoods, build resilience, and reconstitute food systems in vulnerable areas. WFP also lends its technical expertise to support national institutions by strengthening their capacities in responding to shocks and building an inclusive social safety net.
To further strengthen the humanitarian-development-peace nexus, WFP is providing climate-smart agricultural assets such as hydroponics and wicking beds to households to increase their calorie intake and enable them to generate income. WFP also scaled up its resilience-building activities to include greenhouses, vegetable farms, sheep, poultry, and technical and vocational trainings for youth and people with disabilities. These projects reduce people’s vulnerability to external shocks, serve as a safety net, and support livelihoods.
In response to the urgent needs of Palestine, where protracted conflict and economic stagnation have led to widespread food insecurity, WFP delivers life-saving food assistance to the most vulnerable non-refugee Palestinians in Gaza and the West Bank. To address the ongoing crisis, WFP also focuses on strengthening livelihoods through resilience-building projects such as climate-smart agriculture and vocational training. Additionally, WFP supports national institutions by enhancing their capacity to respond to shocks and build inclusive social safety nets. By extending its systems to humanitarian and development partners, WFP contributes to broader efforts within the humanitarian-development-peace nexus.
This position is based in Gaza and reports to Head of IT or designated.
JOB PURPOSE:
To lead Information Technology maintenance and support activities to enable the effective delivery of IT services.
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):
- Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
- Provide training and advice to clients and end users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.
- Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.
- Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.
- Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.
- Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.
- Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.
- Provide support to users, log and analyse all requests for support in accordance with standard processes, to support staff to deliver their services.
- Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
- Has participated in development of IT governance processes.
- Has gained additional exposure building relationships with the business counterparts on key IT initiatives. • Has experience project managing small country level IT initiatives.
- Has coached, trained and mentored junior staff on building their technical capabilities.
STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education:
Completion of BA degree in information technology / Software Engineer or Computer Science in the related functional area is desirable.
Experience:
At least 7 years of experience in IT support and client services, with a preference for experience working with the UN or other international organizations.
Language:
Fluency in both oral and written communication in English and Arabic.
FUNCTIONAL CAPABILITIES:
- Governance, Strategy and Architecture: Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.
- Change Implementation, Project management, Planning and Optimization: Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change.
- Technical Expertise: Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.
- Service Management: Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
- Client Management: Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
- Procurement and Contract Management: Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.
Kindly summarize your experience in the 1st page of your CV by adding a table with the below information;
Company/ Organization Name
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WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
REASONABLE ACCOMMODATION
WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
- Once your profile is completed, please apply, and submit your application.
- Please make sure you upload your professional CV in the English language
- Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
- Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
- Only shortlisted candidates will be notified
- Senior Programme Advisor:
- Support strategic initiatives through program development and implementation, focusing on integrating food security measures into broader humanitarian efforts.
- Senior Finance Associate:
- Manage financial processes within various projects, ensuring compliance, accountability, and optimal resource utilization to support WFP’s mission.
- Senior Logistics Associate:
- Coordinate logistics operations to optimize supply chains, ensuring timely delivery and effectiveness in food assistance programs.
- Senior Monitoring and Evaluation Officer:
- Design and implement monitoring and evaluation frameworks that assess the effectiveness and impact of WFP’s programs on vulnerable populations.
Who Should Apply?
WFP is seeking dedicated and innovative professionals who possess:
- A relevant degree in areas such as IT, business administration, finance, logistics, or related fields.
- Significant experience (typically 5-7 years) in similar roles, preferably within international organizations or non-profits.
- Strong analytical, organizational, and interpersonal skills.
- A proactive approach to problem-solving and a commitment to WFP’s mission.
- Fluency in English; proficiency in additional languages is an asset.
How to Apply
If you are excited about the prospect of working with WFP and making a difference in the world, we encourage you to explore the available senior positions. Visit the WFP careers page HERE to browse current job openings, read detailed descriptions, and submit your application. Make sure to apply before the deadline to be considered for these fantastic opportunities.
Conclusion
Working with the World Food Programme offers a platform where you can contribute to global change while advancing your career in a supportive and innovative environment. The role of Senior IT Operations Associate as well as other senior positions present an incredible opportunity to leverage your expertise for a noble cause.
